APS to offer refunds to thousands of customers on rate plan data mix-up

The state’s largest utility plans to issue refunds to thousands of customers who chose a rate plan based on what appears to be incorrect data.

Arizona Public Service Co. will offer the refunds to roughly 12,000 customers who relied on the company’s comparison tool to determine which rate plan would save them money. The tool, however, was taken down after it was discovered that it did not have the correct information, according to the Arizona Republic.

The data led some customers to select rate…


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