Arizona Public Service Co. says refund checks are in the mail for about 7,000 of the 10,000 customers who switched to more expensive plans on the recommendation of a faulty rate comparison tool.
The remainder will be mailed by next week.
Customers that used the online comparison tool and were on a more expensive rate between February and mid-November 2019 will automatically receive a refund check. The company says each of the 10,000 customers affected will receive a $25 inconvenience payment in…
